Everything You Need To Know.
Welcome to our FAQ page! Whether you’re curious about our services, policies, or how we can assist you, you’ll find helpful answers here. We’ve compiled the most common questions from our clients to make your experience smoother.
If you don’t see what you’re looking for, feel free to reach out — we’re always happy to help you find the information you need!
Peptides are short chains of amino acids that play a vital role in various biological processes within the human body. Think of them as messengers that signal your body to produce more of certain hormones or proteins that support muscle repair, fat metabolism, skin rejuvenation, and more. In the context of wellness and fitness, peptides are used to accelerate recovery times, enhance lean muscle development, improve sleep quality, reduce inflammation, and support fat loss efforts. At Pacific Peptides, we offer a curated range of high-quality peptides designed specifically for individuals seeking to optimize their health, performance, and overall vitality.
Safety is our top priority at Pacific Peptides. All of our products are pharmaceutical-grade and sourced from reputable manufacturers that conduct extensive quality control, including third-party lab testing for purity and sterility. While our peptides are intended for wellness use and meet strict standards, it is important to remember that individual responses may vary. We strongly advise customers to consult with a healthcare professional before beginning any peptide protocol, especially if they have pre-existing conditions or are currently taking other medications or supplements.
The optimal use of peptides depends on several factors, including the specific peptide in question, your individual health goals, and your preferred method of administration. Some peptides are taken orally, while others are designed to be injected subcutaneously. Timing, dosage, and cycle duration also play a crucial role in achieving desired outcomes. To ensure safety and efficacy, we recommend that customers do their research and, ideally, work with a licensed healthcare provider who is experienced in peptide-based therapies. General usage guidelines are available on our product pages for educational purposes.
For your convenience and privacy, Pacific Peptides accepts Interac e-Transfer and Credit Card (after one successful e-Transfer payment) as payment options. These methods are secure and widely used in Canada for both personal and commercial transactions. Detailed payment instructions will be provided during the checkout process. If you have any trouble completing your payment, our support team is available to guide you through the process.
We understand that privacy is extremely important when it comes to personal wellness and supplementation. All orders from Pacific Peptides are shipped in discreet, unbranded packaging with no identifying logos or product names visible. Our fulfillment process is designed to ensure confidentiality at every step, from order placement to delivery. Additionally, we use secure encryption technologies to protect your data on our website.
No, we do not impose any minimum or maximum purchase limits at Pacific Peptides. Whether you're placing a small order to try out a single product or stocking up for a complete cycle, we are happy to accommodate your needs. We believe in providing flexibility so our customers can order exactly what they need without restrictions or pressure.
At this time, Pacific Peptides only ships within Canada. We do not offer international shipping, as we are committed to providing reliable, fast, and compliant service within Canadian borders. All orders are processed and shipped from within Canada to ensure minimal transit times and a smooth delivery experience. We may expand our shipping capabilities in the future based on customer demand and evolving regulatory considerations.
Most orders are processed within 2–3 business days, excluding weekends and holidays. Once your order is shipped, you will receive an email with tracking information so you can monitor the status and estimated delivery time. Delivery typically takes between 2–7 business days depending on your location within Canada. Please note that high-volume periods and inclement weather may occasionally cause delays, but we will keep you informed throughout the process.
You may request to cancel or modify your order prior to completing payment. Once payment has been submitted and the order enters the processing stage, we are unable to make changes or offer cancellations due to the speed of our fulfillment process. We recommend reviewing your order details carefully before proceeding with payment to avoid any inconvenience.
Our customer support team is here to help. If you have questions, concerns, or need assistance with your order, please reach out via our website's contact form or email us directly. We aim to respond promptly and resolve any issues in a professional and efficient manner. Your satisfaction is important to us, and we take pride in providing excellent customer service throughout your experience with Pacific Peptides.
Yes, every product we sell is pharmaceutical-grade, meaning it meets the highest standards for purity, potency, and consistency. Our peptides are sourced from trusted labs that follow strict Good Manufacturing Practice (GMP) protocols and utilize third-party testing to confirm the integrity of each batch. Certificates of Analysis (COAs) are available upon request for customers who wish to review detailed lab results. Quality is at the heart of everything we do, and we are transparent about how our products are made and tested.
No, you do not need a prescription to place an order on our website. However, we strongly recommend speaking with a healthcare provider before using any peptide product, particularly if you are new to peptide therapies or have pre-existing health conditions. Our peptides are intended for informed adult users who understand how these compounds work and are committed to using them responsibly.
Most peptides are shipped in a lyophilized (freeze-dried) powder form and are stable at room temperature until reconstitution. However, to maintain optimal shelf life, we recommend storing them in a cool, dry place away from direct sunlight. Once reconstituted with bacteriostatic water, peptides should be stored in the refrigerator at 2–8°C and used within the suggested timeframe indicated on the product page. Always follow safe storage practices to preserve the integrity and effectiveness of your peptides.
While we include general usage guidelines for educational purposes, we do not provide specific dosing instructions or medical advice. Peptides should be used under the guidance of a healthcare provider who understands your individual health profile and goals. Misuse or overuse of peptides can lead to unwanted side effects, so it’s important to approach supplementation with care and responsibility. If you have questions about how to incorporate peptides into your routine, we recommend working with a practitioner familiar with integrative or performance-based medicine.
We believe your supplements should work as hard as you do. That’s why Pacific Peptides focuses on precision-formulated peptides with clean profiles and reliable consistency. From formulation to fulfillment, we uphold the highest standards to help you feel confident in every dose. With Pacific Peptides, what you see is what you get—premium peptides, transparent practices, and no shortcuts.
We’re committed to helping you unlock peak performance and better health through products that work exactly as promised. Because you deserve results you can count on.
At Pacific Peptides, we don’t follow trends—we follow the science. Our commitment to research-backed ingredients and clinically relevant dosages ensures every product we offer is built for results. No fluff. No fillers. Just smart, effective solutions designed to support your health and performance at every stage.
Shop Peptides
Can’t find the answer you’re looking for? Our team is here to help. Use the form below to get in touch — we’ll get back to you as quickly as possible with the information you need.
Subscribe to our newsletter to stay informed with the latest product updates, exclusive offers, exciting peptide products as well as health & wellness news straight to your inbox.
